How to Return

Orders placed through Sugoi.com are eligible for return through Sugoi. If you purchased a Sugoi product through one of our retail partners, please return or exchange that item directly through that store.

All returns must include a completed Return Authorization Number.  Please see our Return Policy for qualifying returns.

How to complete your SUGOI return:

  1. Download and complete a Return Authorization form (RA form)
  2. Email the completed Return Authorization form to consumer@sugoi.com
  3. Customer Service will provide a Return Authorization Number (RA Number)
  4. Print your Return Authorization Form with your RA Number and include this with your return package


Our Return Process – What you can expect once we receive your return

For approved returns, credit will be applied to the credit card used to make the original purchase; if this is not possible, a cheque/ check will be issued.  Refunds will be processed for the garment purchase price and does not including additional charges such as original shipping or handling fees.  
Note: Exchanges are currently only offered for the 60-Day Comfort Guarantee program.  

Returns are typically processed within 5 business days of receipt of the return.  Once your return has been processed, we will notify you via email.
If you require more information please contact SUGOi Customer Service (1-800-432-1335) Monday – Friday, from 9am to 6pm ET.

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