Returns Policy

Purchases made at a retail store

If your purchase was made from a Sugoi retailer, please return your item to that store.

Purchases made on-line at sugoi.com

30 Day Return

New and unused garments may be returned within 30 days from the purchase date so long as the following conditions are met.

  • Only new, regular priced, unwashed garments may be returned.
  • Items purchased at promotional pricing are non-returnable.
  • Product tags and labels must be attached to the garment.
  • Return items in the original product packaging, to the fulfillment center identified on the order's packing.

Failure to comply with these conditions can impact our ability to process your return.

Holiday Returns

Unworn, regular-priced items purchased from sugoi.com between November 1 and December 31 of each calendar year are returnable until January 31 of the following year. Please include your web order number when delivering your gift to its recipient.

On Sale Items

Items purchased at a discount as part of a sale or promotion are not eligible for return, except for Warranty Claims. All on-sale items are guaranteed by our standard Product Warranty unless otherwise noted.

 

60 Day Comfort Guarantee on Select Items

If you are not fully satisfied with the comfort of your new bike shorts or tights** within 60 days of the purchase date, simply return them to the original place of purchase. 

  • Original inside label must be intact when returning shorts.
  • Promotion applicable within North America to Fall 2015 Collection to current season collection.
  • Promotion applicable within Europe from Spring 2016 Collection to current season collection.

*Failure to comply with these conditions can impact our ability to process your return

 

**Qualifying Bike Shorts/ Tights from Fall 2015:

 

 

 [Product number can be located on garment tag]

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